1. How the eSIM is delivered
We don't send anything by courier. After payment confirmation, we email you a QR code and activation instructions. Scan the code in your phone settings and you're set. Find the step-by-step guide on the Support & activation page.
2. How long it takes
Usually almost instantly — within minutes of payment. In rare cases (payment verification) it may take a few hours. If you don't receive the email, check Spam/Promotions and write to us; we'll resend it.
3. Check your email address
Since delivery is email-only, make sure the address you enter at checkout is correct. The QR code is your activation document, so keep the email.
4. Payment methods
- Bank card (Visa, Mastercard) via secure processor Stripe.
- Possibly in the future digital wallets (Apple Pay, Google Pay) as we enable them.
We don't store your card details. Payment is processed directly by the payment provider, which meets PCI-DSS security standards.
5. Currency, prices, and taxes
Prices are shown in Romanian lei (RON). Non-VAT payer (Art. 310 Fiscal Code) — stated on the site and invoice. We charge no hidden delivery fees — digital delivery is free. Your bank may apply an exchange rate if you pay in another currency.
6. Invoice
You receive the invoice by email together with the activation code. The invoice is issued by SHYP DIGITAL S.R.L., CUI 47596326, J20/795/2023, with the note Non-VAT payer (Art. 310 Fiscal Code). For a business invoice, fill in tax details at checkout.
7. Payment or delivery issues
If payment was charged but you didn't receive the code, write immediately to [email protected] with your order number. We'll verify and resolve as quickly as we can.